Get Help Safely

1The one rule before you ask

Keep that one sentence in mind and you can ask anywhere, in public, without risk. The rest of this page is about asking well.

2Where to ask, in order

1. The Divi Assistant on this site. For "how do I" and "what is" questions, the chatbot at services.divi.domains/chatbot/ answers in seconds and names its sources. It takes one question a minute and cannot see your wallet. Ask the chatbot shows what it gets right and where it is out of date.
2. This tutorial site and the explorer. If the question is "did my coins arrive?", the explorer answers it with nothing but your address. See Look up an address and Read a transaction.
3. The official Telegram group, in public. t.me/diviproject had 2,300 members on 2026-10-22. It is a community of volunteers, so an answer can take hours. Ask in the group, never in a private chat. Official Telegram shows how to tell it from the copy.
4. Discord and Reddit. The Discord server at discord.com/invite/diviproject and r/DiviProject are both linked from the official site. They are quieter than Telegram.
5. Email. support@diviproject.org is the only support address on diviproject.org. Use it when the question is not one for a public chat. Replies can be slow.

The numbers are member counts from the public Telegram pages on 2026-10-22. The fake is t.me/DiviProjectOfficial: same name, same logo, twelve members, and not linked from the official site.

3Write a question someone can answer

Volunteers answer the questions they can answer quickly. "My wallet doesn't work, help" gets silence or a private message from a scammer. A question with five facts in it gets a real reply.

1. Which wallet and which version. IronDivi, Divi Desktop, BoxWallet, the web wallet, the browser extension or the Telegram wallet, and the version. For an IronDivi node the honest version is in getnetworkinfo, not getinfo (see Announcements and upgrades).
2. What you did. The steps in order: "I sent 5,000 DIVI from Nonkyc to my IronDivi address".
3. What you expected and what happened. "It shows on the explorer with 40 confirmations but my wallet balance is still 0."
4. The exact error text, copied, not retyped from memory.
5. The public ids. The transaction id and, if it helps, the receiving address. Both are public already.

Here is a question built that way, with numbers from our own testnet node on 2026-10-22:

Wallet: IronDivi /IronDivi:0.2.6/,
  Linux, testnet
Did: sent 1,000 tDIVI from my
  other wallet to my node
Expected: balance up after a
  few blocks
Happened: explorer shows it
  confirmed; node is at block
  360833; getbalance unchanged
Txid: (paste the txid)
Log: (3-20 lines from node.log)

Two commands give the version and height lines. They print nothing secret:

# the "subversion" line is the version
irondivi-cli getnetworkinfo
# compare with the explorer's height
irondivi-cli getblockcount

4Safe to share, never to share

Why each "never" matters:

• The phrase, keys, dumphdinfo and dumpwallet each let anyone rebuild your wallet and spend it. On our node the startup log says exactly this: new wallet created; retrieve the seed with the dumphdinfo RPC. That command is for you and your password manager, nobody else.
• The wallet file holds your keys. An encrypted one still falls to a weak password tried offline, so treat a copy of it as the coins themselves (Encrypt your wallet).
• The config file holds rpcuser and rpcpassword, which control your node. Share a setting by name if asked ("txindex=1"), never the file.
• Log files on IronDivi are safe of keys but full of other people's IP addresses: our node's log had 118 lines with peer addresses. Paste only the few lines around the error.

5Bugs, security holes and exchange problems

• A bug in IronDivi. Open an issue at github.com/DiviDomains/IronDivi/issues (a free GitHub account is needed). Include the five facts from step 3. Issues are public, so the same never-share list applies.
• A security hole in IronDivi. Do not open a public issue. The project's security policy says to email security@cri.xyz with a description, steps to reproduce, the affected version and the impact, and promises an acknowledgement within 48 hours.
• Divi Desktop and Divi Core. Their GitHub pages are still up, but nothing has changed in them since 2023. Divi Desktop had 65 open issues on 2026-10-22, the newest from January 2023. Ask in the Telegram group instead.
• A deposit or withdrawal at an exchange. Only the exchange can see its own side. Nonkyc, for example, takes support only through tickets from inside your account, answers within 12 hours, and says its staff never send private messages. The Divi community can check the chain side for you with the txid; it cannot move coins held by an exchange. See Withdraw to your wallet.

6When someone messages you first

Post a question in a busy public group and, within minutes, someone may message you privately: "Divi Support", "Admin", a copy of a real member's name and photo, or a friendly stranger who "fixed the same thing". This is the most common way people lose coins after asking for help.

• Do not answer private messages about your problem. Real help stays in the group, where others can see bad advice and correct it.
• Read the username, not the display name. Names and photos can be copied; the @username cannot.
• Any link to "validate", "sync" or "restore" your wallet is a theft page. So is any request to send coins "to unlock", "to verify" or to pay a "fee" first.
• Block, report, and say so in the group so the next person is warned.

What to do next

• Avoid scams: every common Divi scam and the checklist to run before you click.
• Ask the chatbot: the fastest first stop for "how do I" questions.
• Official links: the checked list of real channels to bookmark.
• Back up your wallet: the backup that makes most help requests unnecessary.